IMPROTANT NOTICE: Due to the current COVID-19 crisis, some of our orders are taking 2 or 3 days longer to be delivered. Apart from this, it's business as usual unless we tell you otherwise. Thank you for you patience in these difficult times.

Shipping

We hate shipping as much as you do. It's an inconvenience of online shopping so we try to make it as easy as possible. Click on the questions below to find out more:

How much DOES shipping cost?

It depends on the size of your order. Our shipping costs are calculated by weight. To find out how much it will cost, try adding some items to your cart and head to the checkout.

How long does shipping take?

That depends on the product you're ordering, since we hold different products with different warehouses.

NOTE: If your order contains products from different collections, your items may be shipped separately.

BAGS:

Most orders are sent out on the same day they are placed but in some cases it can take up to 24 hours. Once your order is processed, the below shipping times apply:

UK All other countries

Standard

1-2 business days

5-10 business days

Express

3-5 business days

N/A

CLOTHING:

Our clothing range is produced through print on demand, meaning we don't print your design until we receive your order. This usually takes 1-2 days but can take up to 5. After this, we ship out all orders on a 1-day shipping plan. Given this timeline, you should expect to receive any clothing items no later than 6 business days after purchase.

Where do you ship to?

Currently we only ship to the UK although we are looking to expand this soon. Please let us know if you are interested in placing an order from another country as we may already have a solution for you.

What shipping courier do you use?

While we design and develop our own products, we use Amazon fulfilment centres as well as other fulfilment networks around the UK to hold and ship all of our stock. These are services for ecommerce stores like ours. This way we avoid the massive overhead of having to run our own warehouse.

Our bags are usually shipped with My Hermes UK and our clothing range are usually shipped with Royal Mail.

Why are there items missing from my order?

Some of our products ship from different warehouses so you might receive different items at different times. Please allow up to 7 business days for the delivery of all your items. If you still haven't received the remaining items from your order at this point, please contact us at hello@elephantineme.co.uk.