Returns

Want to return an item?

No problem. Internet shopping is tough because you can't touch and feel what a product before you buy it. That's why we like to make returns, refunds and exchanges as easy as possible.

All returns must be within 28 days of receiving your order and the item must be in the exact same condition it was when you received it.

Click on one of the options below to find out more:

Changed mind/not what you were expecting

No problem! Just reach out to us using the form below to notify us of the return as soon as possible and we'll tell you where to send it.

As long as you return the item in perfect conditions with all its tags still attached, we'll give you a full refund once we have received it and we'll even cover the shipping costs.

Remember, return requests will only be accepted within 28 days of receiving your order.

Faulty product/damaged producT/missing parts

That's embarrassing. We work super hard to make sure that all of our products live up to expectations but sometimes errors slip through the cracks.

Not to worry though, we will either replace the product free of charge or refund you the full amount of your purchase... it's up to you!

Just reach out to us using the form below to notify us of the problem as soon as possible and we'll tell you where to send it.

Remember, return/refund/exchange requests will only be accepted within 28 days of receiving your order.

  1. Once we have confirmed your return we will send you a shipping label.
  2. You will then have to apply the label and mail the package. You will need to pay for postage but don't worry, you'll get this back later.
  3. Keep a copy of the postage receipt and send it to us via email.
  4. Once we receive and inspect the package, we'll go ahead and either refund or exchange your item, depending on what you have requested.
  5. We'll also reimburse you for the postage.

 

Please note: We offer up to £5 partial refund on returns. You will be responsible for any expenses over this price.

Thanks!
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